Account
skincare
skin type
main ingredients
Acne Skin Care

skincare sets

Level up your skincare routine with a scripted bundle

Cart

Your cart is empty

Continue shopping

Skin type

dryoilysensitivecombinationproblem

In the spotlight

Blemish Treatment StickBlemish Treatment Stick
Blemish stick
Sale priceR 250.00
Organic Lip Balm Organic Lip Balm
Organic balm
Sale priceR 50.00
Hyaluronic Acid SerumHyaluronic Acid Serum
Hyaluronic Acid Serum
Sale priceR 450.00
Skin Rejuvenation Essence Skin Rejuvenation Essence
Damage Control
Sale priceFrom R 300.00

Refund policy

At CellSkript, we are committed to providing high-quality skincare products that truly deliver results. We understand that sometimes things don’t go as planned, so we’ve outlined our refund and return policy below to ensure a smooth process for any concerns you may have with your purchase.

 

Returns & Refunds

We take great pride in the quality of our products and strive to ensure that every order meets your expectations. However, if there’s an issue with your purchase, we’re here to help.

  • Defective or Damaged Products: If you receive a product that is defective, damaged, or incorrectly shipped, please contact us within 7 days of receiving your order. We will provide a full refund or exchange based on the product’s condition and your preference.

  • Non-Defective Products: We do not accept returns on products that are not defective or damaged. For hygiene and safety reasons, we are unable to accept returns or offer refunds for products that have been opened or used.

 

How to Request a Refund

If you believe you are entitled to a refund or exchange, please reach out to our customer service team by emailing info@cellskript.com within 7 days of receiving your product. Please include your order number, a brief description of the issue, and any relevant photos (if applicable). Once we’ve received your request, we will process your refund or exchange as quickly as possible.

 

Processing Time

Once your return is confirmed and received, please allow up to 14 business days for the refund to be processed. Refunds will be issued to the original method of payment.


Late or Missing Refunds

If you’ve received a refund confirmation but haven’t seen the refund appear in your account, please first check with your bank or credit card company, as it may take some time for the processing to be completed. If you’ve done this and still haven’t received your refund, please contact us at info@cellskript.com, and we will assist you further.

 

Exchanges

We will only replace products if they are defective, damaged, or if we have sent the wrong item. If you need to exchange a product, please contact us at info@cellskript.com to initiate the process.

 

Cancellations

Once an order has been shipped, it cannot be cancelled. If you wish to cancel an order before it has been dispatched, please contact us immediately at info@cellskript.com. We will do our best to accommodate your request if the order has not yet been processed for shipping.

 

Final Sale Items

Please note that products purchased during promotional sales, or clearance items, are final sale and are not eligible for returns, refunds, or exchanges unless defective.

 

 

We are dedicated to ensuring your satisfaction with CellSkript products. If you have any further questions or need assistance, please don’t hesitate to contact us. Your skin deserves the best, and we’re here to make sure you get it!